Customer Service Excellence

Proving Exceptional Service in a Medical & Dental Setting

This workshop focuses on understanding what exceptional customer service is and how to deliver a high standard of customer care and service within a dental environment at front desk reception and chairside.

Course Outline

Download course brochure

• Patient care in the reception role
• Generating to patients - kindness, sympathy, tact, empathy
• Establishing and building patient rapport
• Listening skills
• Attention to detail
• Front desk reception service
• Conflict resolution - handling difficult patients
• Telephone skills and protocol
• Effective management of the recall process
• Chair-side manner during procedures

If you would like more information on our courses or would like to register for the next course, please email indigoconsulting@exemail.com.au