Dental Reception Training

A Dental Receptionist is a fulfilling and rewarding career, providing a diverse role combing reception, administration, patient interaction and clinical duties.

This course gives participants an understanding of the dental industry and the role and responsibilities of a Dental Receptionist within a dental practice. You will learn the importance of providing excellent customer service and communicating effectively within a dental surgery with the dentist, dental nurses and patients.

Dental 4 Windows is a dental software programme and in this course you will learn the basic functions of patient database management, appointment scheduling and billing.

Course Outline

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• CUSTOMER SERVICE EXCELLENCE
  • Portraying a professional image
  • Front desk reception service
  • Creating a relaxed and welcoming environment for patients
  • How to build patient rapport
  • Developing listening skills
  • Generating to patients - kindness, sympathy, tact, empathy, helpful
  • Telephone etiquette
  • Message taking
  • Importance of attention to detail
  • Conflict resolution - handling difficult patients
  • Marketing the practice
• MANAGEMENT OF APPOINTMENT SCHEDULING
  • Understanding the appointment book and dental procedures
  • Scheduling patient appointments
  • Protocols for making emergency appointments
  • Confirming patient appointments
  • Management of recall appointments
  • Referring to specialists
  • Basic dental terminology
• PATIENT BILLING
  • Private patient billing and receipting
  • Processing HICAPs
  • Payment Plans
  • Finance Plans
  • Processing Department Veteran Affairs
  • Processing Community Health Vouchers for emergency treatment
  • End of day settlement of Eftpos and Hicaps Machine
  • Balancing end of day banking
• ADMINISTRATION
  • Preparing for the consulting day
  • Co-odinating between reception and the dental surgery
  • Filing patient information (examples of filing systems)
  • Ordering and stock management
  • Dental charting
  • Creating and collecting money from monthly debtors list
  • Banking deposits of cash transactions
  • Managing petty cash
  • End of day and monthly reports
  • Following up existing treatment plans
  • Morning Huddles with all staff present before first patient
• INFECTION CONTROL
  • Maintaining a clean clinical environment
  • Use of correct PPE - disposable utility gloves, masks, goggles
  • Stripping down a surgery
  • Surface decontamination
  • Classification of wastes
  • Handling and disposing of sharps
  • Correct management of instrument sterilization using manual scrubbing, ultrasonic baths and autoclaves
  • Cross-contamination avoidance techniques

If you would like more information on our courses or would like to register for the next course, please email indigoconsulting@exemail.com.au