Frequently Asked Questions
- Background on Indigo Medical & Dental Training
- Recognition of Courses
- Introduction to Medical Reception Training
- Certificate III & IV in Dental Assisting
- Certificate II & III in Business (Medical)
- Certificate IV in Frontline Management & Certificate IV in Business Administration
- Medical Software Training
(Blue Chip & Pracsoft)
- Diploma in Practice Management
- Other information
- Fees & Payment
Why should I choose Indigo Medical & Dental Training as my training provider?
Indigo Medical & Dental Training was established to provide a high quality and comprehensive training to jobseekers/existing staff to provide and further develop skills/knowledge within the health care industry.
Our Training Consultants have extensive expertise within the medical/dental industry and bring their own personal experiences and knowledge into our training programmes to provide 'real' life and situational training that occurs within the medical/dental industry.
Indigo Medical & Dental Training programmes provide a:
- Personalised and customised to your individual training and learning style to enable you to achieve a successful outcome
- Unlimited support through face to face meetings, email and phone
- A training plan customised to fit in with your current work/life commitments
- You can enroll at any time of the year
Indigo Medical & Dental Training is also affiliated with Indigo Medical Consulting & Indigo Dental Consulting Services, who are able to assist you with recruitment opportunities within the medical/dental industry whilst you are training or after your have completed your training.
Are your courses recognised?
Yes, Indigo Medical & Dental Training are a Registered Training Organisation and all our qualifications are nationally recognised qualifications throughout Australia.
INTRODUCTION TO MEDICAL RECEPTION TRAINING
Do I have to undertake the whole 4 day Medical Reception training or can I do components?
Absolutely. You have the choice to:
- Attend the whole 4 day Medical Reception Training
- Attend the 2 day Medical Reception
- Attend the 1 day Pracsoft Training
- Attend the 1 day Medical Terminology Training
- Or a combination of the above
How big are the group workshop classes?
To provide a quality and personalised attention to Students, our group workshops consist of 6-10 Students.
What time do the group workshops start and finish?
Generally our group workshops commence at 9am and conclude at 5pm daily. However these times may vary due to the number of Students within the group workshops.
Is lunch provided at the group workshops?
No, however morning and afternoon tea is provided daily during the group workshops.
What if I don't finish my Introduction to Medical Reception training via flexible learning within 3 months?
We understand that there may be circumstances which may prevent Students from completing their assessments within 3 months. A written request for extension of completion is to be forwarded to our Head Office for consideration.
Will I get a certificate at the end of the Introduction to Medical Reception?
A certificate from Indigo Medical & Dental Training is provided at the end of the course. After successful completion of post course assessments, three units of competency (Statement of Attainment) will be issued which form part of the Certificate III in Business (Medical).
Would I have to do any other training after the Introduction to Medical Reception to get a job?
The main purpose of our introductory course is to provide comprehensive training to enable jobseekers to gain an entry level position within the healthcare industry. Our course is designed to give Students a 'real' understanding of a medical environment to understand the roles and responsibilities of a Medical Receptionist.
Our affiliated organisation, Indigo Medical Consulting Services promotes graduates from our courses to private practice via faxes and on our company website (no personal names mentioned). Students are also made aware of current positions that are available through Indigo Medical Consulting Services, however we cannot guarantee a placement, but do provide whatever assistance we can in helping Students gain employment within the industry.
Indigo Medical & Dental Training encourages students to continue further study once employed within the medical industry to further their career.
If I have already done an introductory course in medical reception with another organisation, can I utilise Statements of Attainment to complete the Certificate II or Certificate III in Business (Medical) with Indigo Medical & Dental Training?
Yes, you certainly can. Upon registering for the course, the Student is asked to supply a copy of the Statement of Attainments which will be considered as Recognised Prior Learning (RPL) towards the qualification courses.
CERTIFICATE III & CERTIFICATE IV IN DENTAL ASSISTING
What is the difference between your Introduction to Dental Assisting course and a Certificate III in Dental Assisting?
As there is a shortage of Dental Assistants within the dental industry, Indigo Medical & Dental Training compiled a one week comprehensive Introduction to Dental Assisting Training designed to teach students the basic skills of dental assisting and induction into the dental industry. It enables students to gain an advantage as a job seeker in gaining an entry level position as a Dental Assistant. After successfully completing the training programme, students also receive one unit of competency (Statement of Attainment) towards the Certificate III in Dental Assisting. We encourage students to continue on and complete the Certificate III in Dental Assisting.
The Certificate III in Dental Assisting is the nationally recognised qualification to become a fully qualified Dental Assistant. It is highly recognised within the dental industry by dentists and creates a successful career path for further development and higher salary prospects. The Certificate III in Dental Assisting takes 12 months to complete and is offered via a combination of flexible learning and face to face meetings/assessments in the workplace.
Do I have to be working in the dental industry to commence the Certificate III in Dental Assisting?
Certificate III in Dental Assisting consists of clinical and non clinical units. If you are not working within the dental industry, you are able to commence the Certificate III in Dental Assisting. However, the clinical units must be completed whilst undertaking voluntary work, work placement or employment within the dental industry.
Indigo Medical & Dental Training promotes Students to private practices to assist in gaining experience either temporarily, voluntarily or permanent employment within the industry. Indigo Medical & Dental Training is in the process of introducing voluntary work placement programmes at dental practices.
What is the difference between Certificate III in Dental Assisting and Certificate IV in Dental Assisting?
Certificate III in Dental Assisting is the qualification to be undertaken to become a qualified Dental Assistant.
To complete the Certificate IV in Dental Assisting, Students must have completed Certificate III in Dental Assisting or be able to demonstrate experience in the units of competency in Certificate III in Dental Assisting.
Certificate IV in Dental Assisting provides Students the opportunity to further develop their dental assisting skills in the streams of radiography, oral health and oral sedation.
CERTIFICATE II & CERTIFICATE III IN BUSINESS (MEDICAL)
What is the difference between Certificate II and Certificate III in Business (Medical)?
Certificate II in Business (Medical Reception) is the first qualification level and is recommended to Students that have not studied for a while, recently left school or have been out of the workforce and are wishing to reenter the workforce.
Certificate III in Business (Medical) provides further skills/knowledge and a higher level of administration skills within the medical industry.
CERTIFICATE IV IN BUSINESS ADMINISTRATION & CERTIFICATE IV IN FRONTLINE MANAGEMENT
What is the difference between Certificate IV in Business Administration and Certificate IV in Frontline management?
This Certificate IV in Business Administration is specifically designed to help Students develop and enhance existing administration and supervisory skills.
Certificate IV in Frontline Management is ideal for Students who would like to develop management skills in frontline positions.
MEDICAL SOFTWARE TRAINING
Which software course should I do? What is the difference between Blue Chip and Pracsoft?
Blue Chip is the medical software programme designed specifically for specialist practices within the healthcare industry. If you are seeking to gain employment within a specialist practice, we recommend that you undertake this course.
Pracsoft is the medical software programme designed specifically for general practitioners and is used widely in general practice. We recommend all jobseekers wishing to enter the medical industry complete this software training.
DIPLOMA OF PRACTICE MANAGEMENT
How long does it take to complete the Diploma of Practice Management?
The Diploma in Practice Management consists of 742 study hours. Depending upon how many hours per week is designated for study time, our Training Assessor will compile a Training Plan Schedule to complete the training in either the suggested timeframe (i.e. 18 mths/2yrs) or nominated goal as set by the Student.
Is the Diploma of Practice Management offered via flexible learning or face to face workshops?
This qualification is offered via a combination of flexible learning, face to face meetings, group workshops and hands on activities.
Do I have to be working in the health industry to commence the Diploma of Practice Management?
As the Diploma in Practice Management relates specifically to the healthcare industry and is a very hands on programme, it is recommended that the Student work within the healthcare industry to be able to undertake practical exercises and gain experience in the real setting within the health care industry.
What is the difference between your Diploma of Practice Management than other courses in the industry?
Our Diploma in Practice Management forms part of the health package within the industry. It has been prepared and developed by Practice Managers and Practice Management Consultants that have extensive experience in practice management.
Our course programme not only covers the theory behind practice management, but provides the practicalities of implementing this learned knowledge into the real setting within private practice.
We provide a personalised and customised training to take into consideration the Student's previous skills/knowledge and can customise training to incorporate the speciality/field of the practice and a training schedule involving the practice.
Why is your course fee for the Diploma of Practice Management cheaper than other training providers?
Our fee may be less, but the quality of our course is not! We want to make our Diploma of Practice Management affordable as we would like to provide quality training in practice management so that Practice Managers can assist practitioners in understanding business principles in private practice so they can manage their practices effectively and efficiently.
A quality trained Practice Manager is an asset to a practice and can provide the business advice and guidance required to ensure a successful practice.
OTHER INFORMATION
Do I attend classes? What does flexible learning mean?
We offer our Introduction to Dental Assisting (5 days) and Introduction to Medical Reception (4 days) training via group workshops in NSW (Gordon, Sydney, Central Coast and Newcastle), QLD (Gold Coast) and VIC (Melbourne) every 6-8 weeks. These group workshops will be facilitated by an experienced Training Consultant within the medical/dental industry.
We also offer our Fast Track to Introduction to Medical Reception Training via flexible learning. This programme consists of a one day workshop with a trainer to provide an overview/structure of the course and the completion of the course is completed at home (with access to a trainer during the completion of the course).
Flexible learning means that the course is completed in your home/workplace. You will be appointed a Training Assessor who will provide support throughout the course and unlimited email/phone support. Designated meetings and face to face assessments will be conducted during the course convenient to your work/life commitments. Course material will be provided to you via hard copy, electronically and/or online resources.
All our qualifications are delivered via flexible learning, with the option of a combination of face to face workshops in some instances.
Do I have to do exams?
Our qualification courses consist of a mixture of activities, assessments and observations and may vary dependent upon qualification chosen.
Assessments are required to be completed and forwarded to our office for marking by an assessor. A Student Guide is provided on commencement of the qualification explaining the structure of each unit, performance criteria and description of assessment completion. Your nominated Training Assessor will meet with you on the commencement of the qualification to explain the training programme and how you will be assessed for each unit.
In our Introduction to Dental Assisting Training, there is a multiple choice exam on the last day of the programme as well as an assessment that needs to be completed and forwarded back to Head Office within two weeks after completion of the course.
In or Introduction to Medical Reception, there are assessments to be completed and forwarded back to our Head Office within a time frame of two weeks after completion of the course.
What if I haven't studied in a while? Will I find it difficult to study via flexible learning?
Not at all. In actual fact, you will benefit greatly from the individual and personalised attention from the Training Assessor who will customise your training plan to take this into consideration and provide you with the support and guidance you need. The Training Assessor will help you develop a study plan and routine to help you on your way to complete the programme.
What if I fail my assessments?
In relation to our qualification courses, the Student is encouraged to speak with the Training Assessor if they are having difficulty with each unit as we want Students to successfully complete assessments.
If a Student fails an assessment either in our introductory courses or assessments within the qualification courses, our Training Assessor will determine what areas need further training/discussion and work with the Student to ensure the Student understands the performance criteria for each unit to successfully complete the assessments.
What if I don't finish my qualification within 1 year?
We understand that sometimes there are circumstances that prevent the Student from completing the course within 12 months. As part of our training programme, our Training Assessor works with you closely during the duration of the course to help you stay on track and work through any obstacles that may occur.
What are the minimum training requirements to be a dental assistant and medical receptionist?
The healthcare industry is a fast growing industry so there is a larger demand placed on medical and dental practices in seeking staff.
As there is a shortage of Dental Assistants within the dental industry, dental practitioners are now required to seek Dental Assistants with minimal or no dental assisting experience to train. Indigo Medical & Dental Training introduced our Introduction to Dental Assisting to provide basic dental assisting training to jobseekers to enable jobseekers to gain an entry level position and to alleviate the shortage of Dental Assistants.
Previous experience in reception, customer service and administration skills can be transferrable in a Medical Receptionist position, however undertaking a course in Medical Reception provides an advantage to a jobseeker in gaining employment within the medical industry as you have an understanding of the roles and responsibilities and alleviates the employer providing that initial training.
When I complete my course assessments/qualifications, what grading is given e.g. pass or fail?
For each unit of competency within the qualification course is given either a 'Competent' or 'Not Yet Competent' level of grading.
Do I need to have Permanent Residency to do this course?
You do not need to be a permanent resident of Australia to complete our Introduction to Medical Reception course or our qualification courses as our courses are offered via flexible learning, however you must be residing in Australia on a visa.
Will my training be recognised off shore?
Our Introduction to Medical Reception Training, Introduction to Dental Assisting and our qualification courses teaches the skills/knowledge to work within the Australian healthcare system.
If I apply for RPL, is my qualification from overseas applicable here?
Our Training Manager will assess each RPL application and will also take into consideration skills/knowledge obtained within Australia.
Do you provide employment assistance after I have completed my course?
Our affiliated organisations, Indigo Medical Consulting and Indigo Dental Consulting Services provides a recruitment service to the medical and dental industry. Students are made aware of positions that are available and Students are also promoted via fax to private practices and advertised on our company website (no personal names mentioned).
If I have already done a course with Indigo Medical & Dental Training, can I receive a discount if I undertake another course?
Yes you certainly can. Our Training Co-ordinator will be able to advise you of the discounts that you will receive.
PRICING
What are your costs for your introductory workshop courses?
| Introduction to Dental Assisting (5 days) | $630 |
| Introduction to Medical Reception (4 days) | $600 |
| Medical Reception (2 days) | $350 |
| Pracsoft | $220 |
| Medical Terminology | $250 |
| Blue Chip | $220 |
What are your costs for your introductory courses via flexible learning?
| Introduction to Medical Reception | $550 |
| Pracsoft | $150 |
| Medical Terminology | $150 |
| Blue Chip | $150 |
Do you have payment plans available for your courses and how do I make payment?
Yes we do have payment plans if you enroll in our qualification courses. You are able to make an initial payment and then make two instalment payments over a 6 month period. You are also able to make instalments for our Introduction to Medical Reception and Introduction to Dental Assisting courses, however all course fees must be paid prior to commencement of course.
Payments can be made via direct debit, cheque and credit card.
Do you provide discounts for people with a healthcare card or on Centrelink benefits?
Indigo Medical & Dental Training does not at the present time provide discounts to pension card holders. However, we are registered as an approved RTO with Centrelink so qualifying pension card holders may be granted benefits. We suggest that you check with Centrelink as to your entitlements.
Once I register and pay for course/qualification, how long will it take before I can commence learning/training via flexible learning?
Generally it takes between two to three weeks (depending on which qualification course) for course material to be prepared. A Training Assessor will contact the Student to organise a time to meet to hand deliver course material, discuss the course content and prepare the Training Plan.
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