Medical Reception (Melbourne)
This course covers the duties and responsibilities involved when working as a medical receptionist in private medical practice. Participants will discover the realm of the medical practice and the tasks which may be required of them in their role as a Medical Receptionist or Medical Secretary.
'Indigo Medical Consulting Services' are delighted to present this introductory course to individuals with a view of entering employment in the medical environment.
Participants may wish to bring pen and paper when attending the course (optional).
Course Outline
Download course brochure
- COMMUNICATION SKILLS
- Front desk reception
- Telephone skills
- Prioritising patient emergencies/urgencies
- Scheduling patient appointments
- Cancel and re-schedule appointments
- REFERRALS TO SPECIALISTS and PATIENT TESTS/INVESTIGATIONS
- Patient referrals to Medical Specialists
- Requests for investigations and tests for patients
- REFERRALS TO SPECIALISTS and PATIENT TESTS/INVESTIGATIONS
- Patient referrals to Medical Specialists
- Requests for investigations and tests for patients
- FILING SYSTEMS
- Filing systems examples
- How to operate a filing system
- Filing of patients' reports and results in the various filing systems
- PATIENT BILLING
- Doctors' Provider numbers
- Manual methods of Medicare bulk-billing
- HIC on-line methods of Medicare bulk-billing
- Manual methods of Veterans Affairs billing
- HIC on-line Veterans' Affairs billing
- Private patient billing and receipting
- OCCUPATIONAL HEALTH and SAFETY
- Worksafe practices and injury management
- Infection control in the healthcare setting
- Use of correct Personal Protective Equipment (PPE)
- Care of surgical instruments and medical equipment
- Instrument sterilisation processes and the documentation of these
- Basic first aid in emergencies
Courses available at Melbourne.
If you would like more information on our courses or would like to register for the next course, please email indigoconsulting@exemail.com.au
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